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Customer Service

Shipping & Delivery
We can send all shipments as DHL, DPD, Smartpost, Post24 packages. As a basic principle the DHL, DPD requires a signature when the merchandise is delivered. It is therefore necessary that the package is able to be accepted by someone. Should the first delivery attempt fail, a second attempt will be made on the next weekday.
The shipping costs apply as a flat rate for the respective country of delivery. Weight, size or number of packages per order is relevant for the calculation of the shipping costs.
We can ship WORLDWIDE.
Shipment normally 24h after payment receipt (availability assumed).
Please understand that even in the case of explicit requests we cannot make any exceptions regarding the shipping costs or the forwarding agent (normally DPD). Request delivery dates cannot be regarded.
The delivery time is 3-5 days for stocked products. There is no delivery on sundays and public holidays. Should a product be not deliverable in time it is indicated on the product page.
Delivery times are indicated for each product in the shop. It can occur that these delivery times do not apply or rather change if e.g. between your order and your payment another customer orders and pays for a larger quantity or remaining stock or if suppliers revise their delivery times. If it can be anticipated that the indicated availability cannot be maintained, we will inform you about this via email
Privacy & Security
Haldag UÜ stands for maximum safety while shopping online. Your personal data is transmitted encrypted by means of 256-bit SSL via the Internet. We apply technical and organisational safety measures in order to protect the data you make available to us against coincidental or intentional manipulation, loss, deletion or against access by unauthorised persons. You have a right to information, correction, blocking or deletion of your stored data at any time free of charge.
We only use your data to process your order. 
Returns & Replacements
If you are unhappy with the QooQoon product you have ordered, you can return the product for a refund.
Of course you can test the product first, but products with clear signs of usage will not be refunded.
Shipping cost, to or from you, will not be refunded unless we have shipped the wrong item to you.
In case of shipping errors/damage, a refund will only be made if a claim is made within 15 days after shipping and the product is returned within 90 days.
If a product is not complete or has clear signs of damage a refund will not be made.
Haldag UÜ reserves the right to exclude customers from a refund if fraud is suspected.
Haldag UÜ reserves the right to charge a bank transfer fee.
Ordering
Ordering your Floppydreive product is easy, quick and safe.
After you have found the product you were looking for, it's simply a matter of a few clicks to order and ship the item. Anywhere in the world!
If you need any help during ordering or using our website, please do not hesitate to contact our customer service.
All our products come with a money back guarantee.
Payment, Pricing & Promotions
We offer you classical payment methods as well as modern and convenient processing via credit card or Paypal. In this connection we look out for the best possible safety standards. 
After your order, you can pay whenever you like (at the latest 30 days after ordering) and will receive your merchandise after payment has been booked into our account. You can find our bank data in the order confirmation email.
Viewing Orders
At Floppydrive.eu you can always check the status of your order, payment or replacement request at the click of a button.
Normally your order should be shipped within 24 hours after we have received payment, so chances are you will only see the status 'shipped'.
Checking your order status online is only possible when you have selected to create an account.
Updating Account Information
Creating a Floppydrive.eu account is very useful for tracking your order, placing a new order, requesting a replacement and extensive customer service.
An account is not mandatory. You can place orders without an account.